Global Cloud CRM Market Growth (Status and Outlook) 2022-2028
- Category: Business & Services
- Published Date: Jan 2022
- Publisher: LP Information
- Pages: 104
As the global economy mends, the 2021 growth of Cloud CRM will have significant change from previous year. According to our (LP Information) latest study, the global Cloud CRM market size is USD million in 2022 from USD million in 2021, with a change of % between 2021 and 2022. The global Cloud CRM market size will reach USD million in 2028, growing at a CAGR of % over the analysis period.
The United States Cloud CRM market is expected at value of US$ million in 2021 and grow at approximately % CAGR during review period. China constitutes a % market for the global Cloud CRM market, reaching US$ million by the year 2028. As for the Europe Cloud CRM landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period. In APAC, the growth rates of other notable markets (Japan and South Korea) are projected to be at % and % respectively for the next 5-year period.
Global main Cloud CRM players cover Salesforce, SAP, Microsoft, and Oracle, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.
This report presents a comprehensive overview, market shares, and growth opportunities of Cloud CRM market by product type, application, key players and key regions and countries.
Segmentation by type: breakdown data from 2017 to 2022 in Section 2.3; and forecast to 2028 in section 10.7.
Project Cloud CRM
Retail and Distribution Cloud CRM
Segmentation by application: breakdown data from 2017 to 2022, in Section 2.4; and forecast to 2028 in section 10.8.
Small and Medium-Sized Enterprises
Large Enterprises
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report: Breakdown data in in Chapter 3.
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology
The United States Cloud CRM market is expected at value of US$ million in 2021 and grow at approximately % CAGR during review period. China constitutes a % market for the global Cloud CRM market, reaching US$ million by the year 2028. As for the Europe Cloud CRM landscape, Germany is projected to reach US$ million by 2028 trailing a CAGR of % over the forecast period. In APAC, the growth rates of other notable markets (Japan and South Korea) are projected to be at % and % respectively for the next 5-year period.
Global main Cloud CRM players cover Salesforce, SAP, Microsoft, and Oracle, etc. In terms of revenue, the global largest two companies occupy a share nearly % in 2021.
This report presents a comprehensive overview, market shares, and growth opportunities of Cloud CRM market by product type, application, key players and key regions and countries.
Segmentation by type: breakdown data from 2017 to 2022 in Section 2.3; and forecast to 2028 in section 10.7.
Project Cloud CRM
Retail and Distribution Cloud CRM
Segmentation by application: breakdown data from 2017 to 2022, in Section 2.4; and forecast to 2028 in section 10.8.
Small and Medium-Sized Enterprises
Large Enterprises
This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report: Breakdown data in in Chapter 3.
Salesforce
SAP
Microsoft
Oracle
Adobe
HubSpot
Yidong Fenxiang Technology
Renke Hudong Technology
Liudu Renhe Technology
Kingdee
Yonyou
HAND
Quanchengyun Technology
Shenzhou Yundong Technology
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Cloud CRM Market Size 2017-2028
2.1.2 Cloud CRM Market Size CAGR by Region 2017 VS 2022 VS 2028
2.2 Cloud CRM Segment by Type
2.2.1 Project Cloud CRM
2.2.2 Retail and Distribution Cloud CRM
2.3 Cloud CRM Market Size by Type
2.3.1 Cloud CRM Market Size CAGR by Type (2017 VS 2022 VS 2028)
2.3.2 Global Cloud CRM Market Size Market Share by Type (2017-2022)
2.4 Cloud CRM Segment by Application
2.4.1 Small and Medium-Sized Enterprises
2.4.2 Large Enterprises
2.5 Cloud CRM Market Size by Application
2.5.1 Cloud CRM Market Size CAGR by Application (2017 VS 2022 VS 2028)
2.5.2 Global Cloud CRM Market Size Market Share by Application (2017-2022)
3 Cloud CRM Market Size by Player
3.1 Cloud CRM Market Size Market Share by Players
3.1.1 Global Cloud CRM Revenue by Players (2020-2022)
3.1.2 Global Cloud CRM Revenue Market Share by Players (2020-2022)
3.2 Global Cloud CRM Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2020-2022)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Cloud CRM by Regions
4.1 Cloud CRM Market Size by Regions (2017-2022)
4.2 Americas Cloud CRM Market Size Growth (2017-2022)
4.3 APAC Cloud CRM Market Size Growth (2017-2022)
4.4 Europe Cloud CRM Market Size Growth (2017-2022)
4.5 Middle East & Africa Cloud CRM Market Size Growth (2017-2022)
5 Americas
5.1 Americas Cloud CRM Market Size by Country (2017-2022)
5.2 Americas Cloud CRM Market Size by Type (2017-2022)
5.3 Americas Cloud CRM Market Size by Application (2017-2022)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Cloud CRM Market Size by Region (2017-2022)
6.2 APAC Cloud CRM Market Size by Type (2017-2022)
6.3 APAC Cloud CRM Market Size by Application (2017-2022)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Cloud CRM by Country (2017-2022)
7.2 Europe Cloud CRM Market Size by Type (2017-2022)
7.3 Europe Cloud CRM Market Size by Application (2017-2022)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Cloud CRM by Region (2017-2022)
8.2 Middle East & Africa Cloud CRM Market Size by Type (2017-2022)
8.3 Middle East & Africa Cloud CRM Market Size by Application (2017-2022)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Cloud CRM Market Forecast
10.1 Global Cloud CRM Forecast by Regions (2023-2028)
10.1.1 Global Cloud CRM Forecast by Regions (2023-2028)
10.1.2 Americas Cloud CRM Forecast
10.1.3 APAC Cloud CRM Forecast
10.1.4 Europe Cloud CRM Forecast
10.1.5 Middle East & Africa Cloud CRM Forecast
10.2 Americas Cloud CRM Forecast by Country (2023-2028)
10.2.1 United States Cloud CRM Market Forecast
10.2.2 Canada Cloud CRM Market Forecast
10.2.3 Mexico Cloud CRM Market Forecast
10.2.4 Brazil Cloud CRM Market Forecast
10.3 APAC Cloud CRM Forecast by Region (2023-2028)
10.3.1 China Cloud CRM Market Forecast
10.3.2 Japan Cloud CRM Market Forecast
10.3.3 Korea Cloud CRM Market Forecast
10.3.4 Southeast Asia Cloud CRM Market Forecast
10.3.5 India Cloud CRM Market Forecast
10.3.6 Australia Cloud CRM Market Forecast
10.4 Europe Cloud CRM Forecast by Country (2023-2028)
10.4.1 Germany Cloud CRM Market Forecast
10.4.2 France Cloud CRM Market Forecast
10.4.3 UK Cloud CRM Market Forecast
10.4.4 Italy Cloud CRM Market Forecast
10.4.5 Russia Cloud CRM Market Forecast
10.5 Middle East & Africa Cloud CRM Forecast by Region (2023-2028)
10.5.1 Egypt Cloud CRM Market Forecast
10.5.2 South Africa Cloud CRM Market Forecast
10.5.3 Israel Cloud CRM Market Forecast
10.5.4 Turkey Cloud CRM Market Forecast
10.5.5 GCC Countries Cloud CRM Market Forecast
10.6 Global Cloud CRM Forecast by Type (2023-2028)
10.7 Global Cloud CRM Forecast by Application (2023-2028)
11 Key Players Analysis
11.1 Salesforce
11.1.1 Salesforce Company Information
11.1.2 Salesforce Cloud CRM Product Offered
11.1.3 Salesforce Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.1.4 Salesforce Main Business Overview
11.1.5 Salesforce Latest Developments
11.2 SAP
11.2.1 SAP Company Information
11.2.2 SAP Cloud CRM Product Offered
11.2.3 SAP Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.2.4 SAP Main Business Overview
11.2.5 SAP Latest Developments
11.3 Microsoft
11.3.1 Microsoft Company Information
11.3.2 Microsoft Cloud CRM Product Offered
11.3.3 Microsoft Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.3.4 Microsoft Main Business Overview
11.3.5 Microsoft Latest Developments
11.4 Oracle
11.4.1 Oracle Company Information
11.4.2 Oracle Cloud CRM Product Offered
11.4.3 Oracle Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.4.4 Oracle Main Business Overview
11.4.5 Oracle Latest Developments
11.5 Adobe
11.5.1 Adobe Company Information
11.5.2 Adobe Cloud CRM Product Offered
11.5.3 Adobe Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.5.4 Adobe Main Business Overview
11.5.5 Adobe Latest Developments
11.6 HubSpot
11.6.1 HubSpot Company Information
11.6.2 HubSpot Cloud CRM Product Offered
11.6.3 HubSpot Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.6.4 HubSpot Main Business Overview
11.6.5 HubSpot Latest Developments
11.7 Yidong Fenxiang Technology
11.7.1 Yidong Fenxiang Technology Company Information
11.7.2 Yidong Fenxiang Technology Cloud CRM Product Offered
11.7.3 Yidong Fenxiang Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.7.4 Yidong Fenxiang Technology Main Business Overview
11.7.5 Yidong Fenxiang Technology Latest Developments
11.8 Renke Hudong Technology
11.8.1 Renke Hudong Technology Company Information
11.8.2 Renke Hudong Technology Cloud CRM Product Offered
11.8.3 Renke Hudong Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.8.4 Renke Hudong Technology Main Business Overview
11.8.5 Renke Hudong Technology Latest Developments
11.9 Liudu Renhe Technology
11.9.1 Liudu Renhe Technology Company Information
11.9.2 Liudu Renhe Technology Cloud CRM Product Offered
11.9.3 Liudu Renhe Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.9.4 Liudu Renhe Technology Main Business Overview
11.9.5 Liudu Renhe Technology Latest Developments
11.10 Kingdee
11.10.1 Kingdee Company Information
11.10.2 Kingdee Cloud CRM Product Offered
11.10.3 Kingdee Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.10.4 Kingdee Main Business Overview
11.10.5 Kingdee Latest Developments
11. Yonyou
11.11.1 Yonyou Company Information
11.11.2 Yonyou Cloud CRM Product Offered
11.11.3 Yonyou Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.11.4 Yonyou Main Business Overview
11.11.5 Yonyou Latest Developments
11.12 HAND
11.12.1 HAND Company Information
11.12.2 HAND Cloud CRM Product Offered
11.12.3 HAND Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.12.4 HAND Main Business Overview
11.12.5 HAND Latest Developments
11.13 Quanchengyun Technology
11.13.1 Quanchengyun Technology Company Information
11.13.2 Quanchengyun Technology Cloud CRM Product Offered
11.13.3 Quanchengyun Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.13.4 Quanchengyun Technology Main Business Overview
11.13.5 Quanchengyun Technology Latest Developments
11.14 Shenzhou Yundong Technology
11.14.1 Shenzhou Yundong Technology Company Information
11.14.2 Shenzhou Yundong Technology Cloud CRM Product Offered
11.14.3 Shenzhou Yundong Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.14.4 Shenzhou Yundong Technology Main Business Overview
11.14.5 Shenzhou Yundong Technology Latest Developments
12 Research Findings and Conclusion
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Cloud CRM Market Size 2017-2028
2.1.2 Cloud CRM Market Size CAGR by Region 2017 VS 2022 VS 2028
2.2 Cloud CRM Segment by Type
2.2.1 Project Cloud CRM
2.2.2 Retail and Distribution Cloud CRM
2.3 Cloud CRM Market Size by Type
2.3.1 Cloud CRM Market Size CAGR by Type (2017 VS 2022 VS 2028)
2.3.2 Global Cloud CRM Market Size Market Share by Type (2017-2022)
2.4 Cloud CRM Segment by Application
2.4.1 Small and Medium-Sized Enterprises
2.4.2 Large Enterprises
2.5 Cloud CRM Market Size by Application
2.5.1 Cloud CRM Market Size CAGR by Application (2017 VS 2022 VS 2028)
2.5.2 Global Cloud CRM Market Size Market Share by Application (2017-2022)
3 Cloud CRM Market Size by Player
3.1 Cloud CRM Market Size Market Share by Players
3.1.1 Global Cloud CRM Revenue by Players (2020-2022)
3.1.2 Global Cloud CRM Revenue Market Share by Players (2020-2022)
3.2 Global Cloud CRM Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2020-2022)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Cloud CRM by Regions
4.1 Cloud CRM Market Size by Regions (2017-2022)
4.2 Americas Cloud CRM Market Size Growth (2017-2022)
4.3 APAC Cloud CRM Market Size Growth (2017-2022)
4.4 Europe Cloud CRM Market Size Growth (2017-2022)
4.5 Middle East & Africa Cloud CRM Market Size Growth (2017-2022)
5 Americas
5.1 Americas Cloud CRM Market Size by Country (2017-2022)
5.2 Americas Cloud CRM Market Size by Type (2017-2022)
5.3 Americas Cloud CRM Market Size by Application (2017-2022)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Cloud CRM Market Size by Region (2017-2022)
6.2 APAC Cloud CRM Market Size by Type (2017-2022)
6.3 APAC Cloud CRM Market Size by Application (2017-2022)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Cloud CRM by Country (2017-2022)
7.2 Europe Cloud CRM Market Size by Type (2017-2022)
7.3 Europe Cloud CRM Market Size by Application (2017-2022)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Cloud CRM by Region (2017-2022)
8.2 Middle East & Africa Cloud CRM Market Size by Type (2017-2022)
8.3 Middle East & Africa Cloud CRM Market Size by Application (2017-2022)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Cloud CRM Market Forecast
10.1 Global Cloud CRM Forecast by Regions (2023-2028)
10.1.1 Global Cloud CRM Forecast by Regions (2023-2028)
10.1.2 Americas Cloud CRM Forecast
10.1.3 APAC Cloud CRM Forecast
10.1.4 Europe Cloud CRM Forecast
10.1.5 Middle East & Africa Cloud CRM Forecast
10.2 Americas Cloud CRM Forecast by Country (2023-2028)
10.2.1 United States Cloud CRM Market Forecast
10.2.2 Canada Cloud CRM Market Forecast
10.2.3 Mexico Cloud CRM Market Forecast
10.2.4 Brazil Cloud CRM Market Forecast
10.3 APAC Cloud CRM Forecast by Region (2023-2028)
10.3.1 China Cloud CRM Market Forecast
10.3.2 Japan Cloud CRM Market Forecast
10.3.3 Korea Cloud CRM Market Forecast
10.3.4 Southeast Asia Cloud CRM Market Forecast
10.3.5 India Cloud CRM Market Forecast
10.3.6 Australia Cloud CRM Market Forecast
10.4 Europe Cloud CRM Forecast by Country (2023-2028)
10.4.1 Germany Cloud CRM Market Forecast
10.4.2 France Cloud CRM Market Forecast
10.4.3 UK Cloud CRM Market Forecast
10.4.4 Italy Cloud CRM Market Forecast
10.4.5 Russia Cloud CRM Market Forecast
10.5 Middle East & Africa Cloud CRM Forecast by Region (2023-2028)
10.5.1 Egypt Cloud CRM Market Forecast
10.5.2 South Africa Cloud CRM Market Forecast
10.5.3 Israel Cloud CRM Market Forecast
10.5.4 Turkey Cloud CRM Market Forecast
10.5.5 GCC Countries Cloud CRM Market Forecast
10.6 Global Cloud CRM Forecast by Type (2023-2028)
10.7 Global Cloud CRM Forecast by Application (2023-2028)
11 Key Players Analysis
11.1 Salesforce
11.1.1 Salesforce Company Information
11.1.2 Salesforce Cloud CRM Product Offered
11.1.3 Salesforce Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.1.4 Salesforce Main Business Overview
11.1.5 Salesforce Latest Developments
11.2 SAP
11.2.1 SAP Company Information
11.2.2 SAP Cloud CRM Product Offered
11.2.3 SAP Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.2.4 SAP Main Business Overview
11.2.5 SAP Latest Developments
11.3 Microsoft
11.3.1 Microsoft Company Information
11.3.2 Microsoft Cloud CRM Product Offered
11.3.3 Microsoft Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.3.4 Microsoft Main Business Overview
11.3.5 Microsoft Latest Developments
11.4 Oracle
11.4.1 Oracle Company Information
11.4.2 Oracle Cloud CRM Product Offered
11.4.3 Oracle Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.4.4 Oracle Main Business Overview
11.4.5 Oracle Latest Developments
11.5 Adobe
11.5.1 Adobe Company Information
11.5.2 Adobe Cloud CRM Product Offered
11.5.3 Adobe Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.5.4 Adobe Main Business Overview
11.5.5 Adobe Latest Developments
11.6 HubSpot
11.6.1 HubSpot Company Information
11.6.2 HubSpot Cloud CRM Product Offered
11.6.3 HubSpot Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.6.4 HubSpot Main Business Overview
11.6.5 HubSpot Latest Developments
11.7 Yidong Fenxiang Technology
11.7.1 Yidong Fenxiang Technology Company Information
11.7.2 Yidong Fenxiang Technology Cloud CRM Product Offered
11.7.3 Yidong Fenxiang Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.7.4 Yidong Fenxiang Technology Main Business Overview
11.7.5 Yidong Fenxiang Technology Latest Developments
11.8 Renke Hudong Technology
11.8.1 Renke Hudong Technology Company Information
11.8.2 Renke Hudong Technology Cloud CRM Product Offered
11.8.3 Renke Hudong Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.8.4 Renke Hudong Technology Main Business Overview
11.8.5 Renke Hudong Technology Latest Developments
11.9 Liudu Renhe Technology
11.9.1 Liudu Renhe Technology Company Information
11.9.2 Liudu Renhe Technology Cloud CRM Product Offered
11.9.3 Liudu Renhe Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.9.4 Liudu Renhe Technology Main Business Overview
11.9.5 Liudu Renhe Technology Latest Developments
11.10 Kingdee
11.10.1 Kingdee Company Information
11.10.2 Kingdee Cloud CRM Product Offered
11.10.3 Kingdee Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.10.4 Kingdee Main Business Overview
11.10.5 Kingdee Latest Developments
11. Yonyou
11.11.1 Yonyou Company Information
11.11.2 Yonyou Cloud CRM Product Offered
11.11.3 Yonyou Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.11.4 Yonyou Main Business Overview
11.11.5 Yonyou Latest Developments
11.12 HAND
11.12.1 HAND Company Information
11.12.2 HAND Cloud CRM Product Offered
11.12.3 HAND Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.12.4 HAND Main Business Overview
11.12.5 HAND Latest Developments
11.13 Quanchengyun Technology
11.13.1 Quanchengyun Technology Company Information
11.13.2 Quanchengyun Technology Cloud CRM Product Offered
11.13.3 Quanchengyun Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.13.4 Quanchengyun Technology Main Business Overview
11.13.5 Quanchengyun Technology Latest Developments
11.14 Shenzhou Yundong Technology
11.14.1 Shenzhou Yundong Technology Company Information
11.14.2 Shenzhou Yundong Technology Cloud CRM Product Offered
11.14.3 Shenzhou Yundong Technology Cloud CRM Revenue, Gross Margin and Market Share (2020-2022)
11.14.4 Shenzhou Yundong Technology Main Business Overview
11.14.5 Shenzhou Yundong Technology Latest Developments
12 Research Findings and Conclusion
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